Store seems dated and prices are higher than Wal-Mart. I only stop here because it's a time saver
When I went to load my Western Union prepaid card, I told the lady at the Customer Service desk that I was in an extreme hurry. it was like she did everything possible to make the transaction take as long as possible. Including calling for management 3 times during loading my card. First she said I couldn't load money into my husbands card without him being there. I told her I know the pin and I am a registered user on the card. NOT TO MENTION I WAS PUTTING MONEY ON THE CARD. NOT TAKING MONEY... And even then, if I have the pin, it's NONE of her business what I do with the card. She called management after arguing with me and the manager told her to load it. Then she had to call the manager again because she said they don't load western union cards and I've loaded the same card at this same location more than a dozen times with no problem. So the manager came and loaded the card. Then, when the receipt printed out, the machine spit out a foot of blank paper on the end of the receipt. I tore off the blank paper and handed it to her. She said "I can't take that, I could get audited and lose my job! You can't leave that here!" I was beyond aggravated and said "you can't throw away a BLANK piece of RECEIPT TAPE? The manager laughed at her and told her she could throw it away and she still refused. She made the transaction EXTREMELY DIFFICULT AND I MISSED MY APPOINTMENT BECAUSE OF HER TAKING SO LONG TO LOAD A CARD THAT NORMALLY TAKES 5 MINUTES MAX. UNREAL.
I was in Kroger the other day getting a 12 pack of coke but I couldn't find the 12 packs. So I got a 2 liter. When I went to go check out and typed in my card number, I saw 12 packs by the entrance doors but I had already paid for the 2 liter. So I told the cashier that I wanted to refund the 2 liter for a 12 pack. So she had me go to this cashier named Corey to have him refund the 2 liter for the 12 pack. I typed in my card number for the second time and the 12 pack was $3.56 and I paid with a $5 bill. He gave me back $1.44 and then when I left Kroger thinking that he put the money that I was supposed to get back for the 2 liter in the bag with the 12 pack but then when I looked in the bag I realized that he never gave me back the money for the 2 liter. I told Corey that he never gave me back the money for the 2 liter. His excuse was that the 12 packs were $5 and that he did give me the money back for the 2 liter. Maybe the 12 pack would've been $5 if I hadn't of put in my card number and even if I wouldn't of put in my card number I paid $1.79 for the 2 liter and he only gave me back $1.44. That would've been cheating me out of 35 cents which I needed for that night so I could buy food but I did put in my card number which made the 12 pack $3.56 and he gave me back $1.44 which would've totaled $5. $3.56 + $1.44 = $5. He told me that the $1.44 that he gave me back was for the 2 liter when it was really for the 12 pack. So I had to go back in there three times because the second time I didn't bring the 12 pack back in because I thought that he would've just been nice enough to give me back the money that I had paid for the 2 liter, that's when I told him that he never gave me back the money for the 2 liter and that's when he told me that the 12 packs were $5. After the third time I went back in I knew that if I went back in there again he would just tell me the same thing because that's what he did the third time so I just left Kroger. So I ended up paying for the 12 pack and the 2 liter even though I only got the 12 pack. I paid $5.35 in total for a 12 pack when I only should've had to pay $3.56. I paid $2 for the 2 liter and I paid $5 for the 12 pack but I got back the 21 cents when I originally paid for the 2 liter. So out of $7 I only got back $1.65 when I should've got back $3.44 because $7.00 - $3.56 = $3.44. None of this would've happened if the 12 packs were in the right place. I am a regular customer at Kroger and I don't deserve that kind of treatment. In fact no customer deserves that kind of treatment. I've had a tremendous amount of problems with Corey. He isn't friendly with customers. He isn't poilte. He tries to cheat customers out of their money and he has a negative attitude. He works with a service and should be loyal to customers who spend their time and money shopping at Kroger. The more customers Kroger has the larger his paycheck is so he should be nicer to customers if he wants a larger paycheck
This store is always clean & workers are kind & helpful since I'm from out of state & Sometimes have to ask about where an item is. They're helpful to pack groceries for me to be able to handle since I'm disabled. They offer to help me to car & Sometimes use that service if after dark. I just feel safer. Prices are a lil higher up here...I live in NC but come back to visit. But products are good & fresh. So I choose this Kroger over the one in Huntington. I'LL go again when back visiting ❣️
This store is much cleaner and more instock than it used to be. The reason i had to remove a star was due to the fact there was a customer passing out at the meat counter so i went to the front and reported it and nothing was done. Her and her friend was allowed to continue yelling at each other throughout the store. The reason that i removed a star is due to the fact that i can no longer bring my children to this location because i refuse to expose my children to places that allow this type of behavior.
Kroger is a US Grocery Or Supermarket based in Proctorville, West Virginia. Kroger is located at 6306 County Rd 107, Proctorville, OH 45669, USA.
Please contact with Kroger using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Kroger opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.